BNPL rules are changing: Here’s what it means for you
From 10 June 2025, new rules will apply to Buy Now, Pay Later (BNPL) services across Australia. These changes are designed to give you more protection, greater transparency, and more confidence when using BNPL to pay for goods and services.
What’s changing?
BNPL is being brought under the same laws that apply to such products as credit cards and personal loans. That means all BNPL providers will now be required to:
- Have applied for, or already hold, a credit licence
- Check that repayments are manageable for you
- Clearly show any fees, charges, or terms upfront
- Offer hardship support if you need it
- Offer clear ways to raise and resolve complaints
Why is this happening?
BNPL has become a popular way for Australians to spread out the cost of larger purchases, from home improvements to energy-efficient upgrades like our Zero-Interest Payment Plan (ZIPP). These changes are being introduced by the government to make sure BNPL remains safe, fair, and easy to understand.
What do I need to do?
If you’re using BNPL through a provider that is preparing for these changes (like us), you don’t need to do anything. The new rules are behind the scenes — your experience should stay simple and supportive.
You might notice:
- A bit more detail on how your repayments and fees are explained
- Slight updates to the application process
The bottom line:
BNPL is here to stay, and from 10 June, it will come with more protections to help you use it with confidence. If you have questions, we’re here to help.